Bay Aging is participating in the observance of October as Residents’ Rights Month. According to the Gazete-Journal it marks the anniversary of the 1987 Nursing Home Reform Law which guarantees nursing home residents individualized care, respect, dignity, the right to visitation, the right to privacy, the right to complain and the right to make independent choices. Bay Aging has five certified Long-Term Care Ombudsmen who receive, investigate, and resolve complaints made by or on behalf of residents of local long-term care facilities.